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Help Center

Onewheel Help & Support

Do you need assistance with your rented Onewheel, your purchase made on our web shop, or your scheduled training session? 
Submit a ticket below – our team responds within 24h (often faster for urgent show issues).

What happens next:
  1. Fill the form below (add photos for faster diagnosis)
  2. Ticket created automatically in our Helpdesk
  3. Email confirmation 
  4. Email with preliminary diagnostic and estimated resolution time
  5. Track progress via your personal portal (required sign in)

Submit your ticket now.

Human being typing on a keyboard for help

Help request form


Our team is here to help. Help us help you! Follow these tips to submit tickets that get resolved faster (especially urgent issues). 

Fill out the form: 
- Pinpoint the type of issue as message subject. 
- Describe as accurately as possible the problem: which symptoms, when and how it took place. Explain the impact. Try to be as specific as possible. 
- Add pictures illustrating the issue. This will help understand better the problem you are facing. 
- If you have recorded the problem on video, upload your clip on your favourite cloud storage platform (e.g. Dropbox, Onedrive, Google Drive) and share the link with us.  
- Indicate a priority that reflects the level of resolution urgency.


We aim to respond to all inquiries within 24 hours. 
Thank you for getting in touch!




 

This is optional but highly recommended.
Optional: Paste the URL where you have uploaded the video detailing your problem (e.g. Dropbox, Onedrive, Google Drive).

By submitting this form, you agree that we may process your data for the purpose of responding to your inquiry, in accordance with our Privacy Policy. You can withdraw your consent at any time.


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