General Terms and Conditions of Sale

Preamble

These General Terms and Conditions of Sale (GTC) define the rights and obligations of Flowwolf, a division of HCC Partners B.V., with its registered office at Theodore De Cuyperstraat 3/2 - 1200 Brussels, registered at the Central Enterprise Databank (BCE/KBO) under number BE 0741.707.332, liable for Value Added Tax and registered under number BE 0741.707.332, and the Client purchasing via the website https://www.flowwolf.eu. By placing an order (for board rental, initiation course, tailored service, apparel, accessories, parts, etc.)  the Customer accepts these GTC without reservation.

Application of the general terms and conditions

All our sales are exclusively subject to the general terms and conditions set out below. Customers who place an order expressly accept the general terms and conditions set out below and explicitly waive their own standard terms and conditions, even if these were drawn up after these standard terms and conditions of sale. In order to be valid and binding, any derogation must be expressly agreed to in advance in writing.

Products and Services

The offers concern Onewheel board and equipment rental, initiation courses, tailored services, apparel, accessories and parts, as described on the website. All orders imply agreement with these descriptions; post-order modifications require written agreement.

Orders and Payment

Orders are placed via the website, email or telephone. Prices are mentioned in euros (€), including Belgian VAT, excluding shipping costs. Additional costs are specified before purchase confirmation. The prices quoted are those in force at the time the customer's order is placed. All prices are subject to change in line with market developments. Flowwolf reserves the right to change prices at any time without notice. Offers and promotions presented on the website, social media and in emails may be deducted from the total price. To do so, they must be entered when placing the order. Flowwolf cannot be held responsible for any errors in the prices quoted for products. The customer may request a free, no-obligation quotation. The quotation includes a complete description of the products and/or services offered. Flowwolf reserves the right to request a deposit. Payment of the deposit is considered as validation of the quotation. 

The following online payment methods are accepted: Bancontact and bank card (online secure). Payments by bank transfer are also accepted. Immediate payment is required in B2C, while in B2B, payment is based on 30 days net, unless another payment timeframe is indicated on either the invoice or the order. Late payment will incur legal interest without prior notice. In the event of non-payment by the due date, Flowwolf shall be entitled to suspend any provision of services and immediately terminate all current orders and contracts without prior warning and without the customer being entitled to any compensation, but subject to reimbursement by the customer for any damages incurred. If a payment is still outstanding more than sixty (60) days after the due payment date, Flowwolf reserves the right to call on the services of a debt recovery company. All legal expenses will be payable by the customer.

Invoices are issued after payment or service. The invoice shall include details of the price of each product with the amount of VAT calculated on the total excluding VAT and included in the total including VAT. Certain countries apply withholding at source on the amount of invoices, in accordance with their internal legislation. Any withholding at source will be paid by the customer to the tax authorities. Under no circumstances can Flowwolf become involved in costs related to a country's legislation. The amount of the invoice will therefore be due to Flowwolf in its entirety and does not include any costs relating to the legislation of the country in which the client is located.

Delivery and Execution

The customer may choose to have the product delivered to the address specified when placing the order or to collect it locally. Estimated delivery times are indicated. Products are considered delivered upon physical possession of the ordered product or receipt in digital form. Any risk of loss or damage to the products is transferred to the customer at the moment when the customer or a third party designated by the customer, other than the carrier proposed by Flowwolf, takes physical possession of these products, or in the case of digital assets upon download.

Upon receipt of the order, we recommend that the customer checks that the products delivered comply with their order and, if necessary, indicate any anomalies within 48 hours. In order for it to be admissible, Flowwolf must be notified of any claim in writing by means of a letter sent by recorded delivery to its registered office within eight (8) days of the delivery of the goods or the provision of the services. Under no circumstances will a complaint release the customer from their obligation to pay our invoices when due.

Flowwolf undertakes to do its best to supply performant products and services in due time in accordance with the agreed timeframes but cannot be held liable for any delays in delivery. Delivery times are always approximate. They are in no way binding, but we will endeavour to meet them as far as possible. 

Unless agreed in writing, a delay in delivery, regardless of its duration or cause, shall in no case give rise to damages, a price reduction, a suspension of payment or a cancellation of the order. In the event of force majeure or exceptional events (natural disasters, epidemics, strikes, lockdowns, etc.) delaying or preventing the delivery of products, Flowwolf shall be released from all liability. And Flowwolf cannot under any circumstances, be required by the client to appear as a third party in the context of any claim for damages filed against the client by an end consumer.

Right of Withdrawal

The right of withdrawal described below applies only to online purchases made on the website www.flowwolf.eu. The customer has a period of 14 days from the date of receipt of the ordered product to exercise this right of withdrawal, without having to give any reason. This right of withdrawal does not apply to personalised products or made‑to‑measure services that are created or performed according to the customer’s specifications. By expressly agreeing to such personalised items or services, the customer acknowledges that the order is final and that the statutory right of withdrawal is waived for these products and services.

During the cooling-off period, the customer shall handle the product and packaging with care. They shall inspect the product and shall only use the product to the extent necessary to determine its characteristics and functionality. The customer must return the product to the shop with all the accessories delivered with it, in its original condition and packaging, so that it can be sold again. Returns must also be accompanied by the corresponding invoice or purchase receipt for optimal management. The customer shall bear the direct costs of returning the product. In the event of withdrawal, Flowwolf shall refund the customer's payment, excluding delivery costs, as soon as possible and no later than 14 days from the date on which the customer notified their decision to withdraw.

Guarantees, Disputes and Applicable Law

All our contractual relations will be governed exclusively by Belgium law. In the event of a dispute, the customer shall first contact us to seek an amicable solution. If this proves insufficient, mediation via the Consumer Mediation Service or the EU ODR platform may be sought. Failing this, only the courts of Brussels shall have jurisdiction in the event of a dispute. 

For data related matters, see our Privacy Policy page (GDPR/Law 30/07/2018).

Flowwolf can be contacted by telephone: +32 477 98 66 85 and by email: contact@flowwolf.eu.